Making Product Refunds, Returns, or Exchanges Simple
PhysioWorks firmly supports your satisfaction. We offer a strong 30-DAY MONEY BACK GUARANTEE on all online product orders, except for certain cases related to health or hygiene.
The customer is responsible for the return freight to PhysioWorks, 18 Bowser Parade, Sandgate Qld 4017.
If your product doesn't meet your expectations, swiftly contact PhysioWorks to arrange an exchange or refund without any hassle.
Refund Process with Authorisation
For a smooth process, please get a “Refund Authorisation Code” before you return your product. Without this code and the necessary paperwork, your return might face delays. We value your effort in ensuring safe product returns or exchanges.
You can apply for a refund Application Code here: Product Return Form
ACCC Consumer Guarantees
Note that ACCC consumer guarantees don't cover returns for change of mind, finding a cheaper option, personal dissatisfaction, or lack of utility.
Dealing with Damaged Products
Contact us right away if your product arrives damaged.
PhysioWorks will usually organise the return and replacement at our expense. However, if the product is not defective, you may need to pay for transport or inspection costs.
Returning Used or Worn Products
Unfortunately, we can't refund products showing wear and tear from use. If a product is unsuitable for resale due to damage, potential infection, or health and hygiene reasons, we can't process a refund.
Solving Size Issues
To maintain affordable prices, we ask that you follow these guidelines to effectively manage situations where the received product isn't the right fit.
Try on your brace or support to check its size and fit. If it doesn't fit right, contact us quickly to discuss your options.
Our team will address size issues as swiftly as possible. If you need to return the product by post, you're usually the one to organise it. Remember, sending a replacement in the correct size may involve an extra freight charge.
Options: Refunds, Replacements, and Store Credit
For minor product or service issues, PhysioWorks may offer a free repair, a replacement, a refund, or store credit. For significant problems, you have the right to ask for a replacement or refund. If a service doesn't meet expectations, you can opt for compensation or a refund.
About e-Products
Please remember, e-products like downloadable PDFs and exercise packs are not refundable once downloaded.
At PhysioWorks, we prioritise your satisfaction and aim to make refunds, returns, or exchanges as easy as possible. For any questions or concerns, please contact us.
Get Started
Download the Product Return Form now.
