30-day support
Eligible online product orders
Eligible online product orders
Simple process
Refund, return, or exchange guidance
Refund, return, or exchange guidance
Approval first
Wait for return instructions
Wait for return instructions
30-Day Money-Back Guarantee for PhysioWorks Products
Shop with confidence at PhysioWorks. Eligible online product orders are covered by our 30-day money-back guarantee unless a product is excluded for health or hygiene reasons.
If your product is faulty, damaged, incorrectly supplied, unsuitable in size, or otherwise not right for your needs, we can explain the next step and guide you through the correct process.
For most refund, return, or exchange requests, start with our dedicated Product Refund, Return or Exchange page.
Quick Answer
- Eligible online product orders are covered for 30 days
- Some products are excluded for health or hygiene reasons
- Refund, return, and exchange requests should start with the correct return process
- Do not send products back before approval has been issued
What Does the 30-Day Money-Back Guarantee Mean?
The PhysioWorks 30-day money-back guarantee gives eligible online shoppers added confidence when purchasing products through the PhysioWorks Shop. If an item is not suitable, we can review your request and explain whether a refund, replacement, or exchange may apply.
This guarantee works alongside the formal return pathway. Therefore, the best first step is not to post the item back immediately. Instead, follow the correct request process so the product can be assessed properly and matched to your order details.
Simple Return Pathway
- Open the Product Refund, Return or Exchange page
- Complete the Product Return Form
- Wait for approval and your Refund Authorisation Code
- Only send the product back once PhysioWorks has issued instructions
How Do You Start a Refund, Return, or Exchange?
If you need help with a product order, begin with our Product Refund, Return or Exchange page. That page explains how to begin the process, when a Refund Authorisation Code is needed, and what information may be required before anything is returned.
This step helps keep returns clear, traceable, and easier for both you and our team.
Which Situations May Qualify?
A refund, replacement, or exchange may apply if your product arrives damaged, is faulty, is not as described, or has been supplied incorrectly. In some cases, a size exchange may also be possible if the product remains in suitable condition.
If you are unsure whether your item may qualify, review the instructions on our refund, return, or exchange page and then contact PhysioWorks with your order details.
Which Products May Be Excluded?
Some products are excluded from the 30-day money-back guarantee for health or hygiene reasons. This is especially relevant for items that are worn, used beyond a basic fit check, damaged after delivery, or unsuitable for safe resale.
Downloadable or accessed digital products may also be treated differently. If you are uncertain, check the product page carefully before purchase or contact PhysioWorks for clarification.
Important: Please do not send products back before approval. Starting with the correct return process helps avoid delays and ensures your request can be assessed properly.
Does This Replace Your Australian Consumer Law Rights?
No. The PhysioWorks 30-day money-back guarantee is an additional store policy for eligible products. Your rights under Australian Consumer Law may still apply if goods are faulty, unsafe, not fit for purpose, or do not match their description.
If you want general consumer information, you can also read the ACCC guide to repair, replace, refund or cancel.
Need Help Before You Buy?
If you are still deciding which item suits you best, browse the PhysioWorks Shop or explore our product categories. Checking product details before ordering can reduce sizing issues and help you choose the right product the first time.
30-day support window
For eligible online product orders
Clear process
Refund, return, or exchange guidance
Helpful support
Before and after purchase
Frequently Asked Questions
How Long Do I Have to Request Help?
Eligible online product orders are covered by the PhysioWorks 30-day money-back guarantee unless the item is excluded for health or hygiene reasons. It is best to start the process as soon as possible.
Where Do I Begin a Product Refund, Return, or Exchange?
Start at the Product Refund, Return or Exchange page and complete the Product Return Form before sending anything back.
Can I Send the Product Back Straight Away?
No. Please wait until PhysioWorks has reviewed your request and issued the required approval steps. This helps prevent delays and makes the process easier to track.
Are All Products Covered?
No. Some products may be excluded for health or hygiene reasons, and some digital or downloaded items may not be refundable once accessed.
What if the Product Is Faulty, Damaged, or the Wrong Size?
These are common reasons to start a refund, replacement, or exchange request. Visit the refund, return, or exchange page to begin the correct process.
What to Do Next
If you need to arrange a refund, return, or exchange, start here:
Go to the Product Refund, Return or Exchange page
If you want help choosing a product before purchase, browse the PhysioWorks Shop or call PhysioWorks on 07 3269 1122.
