How to Arrange a Product Refund, Return or Exchange

How to Arrange a Product Refund, Return or Exchange

PhysioWorks offer a 30-DAY MONEY BACK GUARANTEE on all online product orders, except where indicated otherwise for health or hygiene purposes.

If you are dissatisfied with your product, don’t hesitate to contact PhysioWorks to arrange for an exchange or refund.

How to Organise your Refund?

Please note that you will require a “refund code” before dispatching your product. Details on how to arrange for a refund, return or replacement are found on this page.

Download the Product Return Form Now.

To keep our prices low, please read the following to understand what to do if you feel the product you ordered is unsuitable.

Size Problems?

Would you please trial your brace or support for size and fit? If you find the size is incorrect, be sure to get in touch with us immediately to discuss your options.

We will quickly rectify the size issue where possible. You are generally responsible for returning the product if it can be posted or quickly returned. You may be charged an additional freight fee for the new size product to be delivered to you.

Damaged Products on Arrival?

Please get in touch with us immediately to discuss the problem.

PhysioWorks will generally organise a product return and replacement at PhysioWorks’ expense. If the product is found not to have a problem, you may be required to pay the transport or inspection costs.

Used or Worn Products

Any returned items that have been worn or damaged in any way due to use will not be refunded. A refund will not apply if the product is unfit for resale due to user damage, potential infection, or other health and hygiene reasons.

ACCC consumer guarantees do not apply if you received what you asked for but changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Refund Authorisation

Before returning your product, we recommend arranging for a “Refund Authorisation Code” to fast-track your refund or replacement. We have many product deliveries and arrivals every day. Items without a refund authorisation code and paperwork can easily get lost. It is in your interest to ensure the safe delivery and management of your product return or exchange. Thank you for your assistance.

Refunds, Replacement or Store Credit

If you have a minor problem with a product or service, PhysioWorks may choose to give you a free repair instead of a replacement, refund or store credit. When you have a significant problem with a product, you have the right to ask for your choice of a replacement or refund. For a problem with a service, you can choose to receive compensation for the drop in value below the price paid or a refund.


Sorry, e-products such as our pdf information and exercise packs are not eligible for a refund after being downloaded by you.

Download the Product Return Form Now.

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