Making Product Refunds, Returns, or Exchanges Simple

PhysioWorks firmly supports your satisfaction. We offer a strong 30-DAY MONEY BACK GUARANTEE on all online product orders, except for certain cases related to health or hygiene.

If your product doesn't meet your expectations, swiftly contact PhysioWorks to arrange an exchange or refund without any hassle.

How to Get Your Refund

Before you send your item back, you'll need a "refund code." You can find detailed instructions for organising refunds, returns, or replacements on this page.

Ready to Start?

You can access the Product Return Form here.

Solving Size Issues

To maintain affordable prices, we ask that you follow these guidelines to effectively manage situations where the received product isn't the right fit.

Try on your brace or support to check its size and fit. If it doesn't fit right, contact us quickly to discuss your options.

Our team will address size issues as swiftly as possible. If you need to return the product by post, you're usually the one to organise it. Remember, sending a replacement in the correct size may involve an extra freight charge.

Dealing with Damaged Products

Contact us right away if your product arrives damaged.

PhysioWorks will usually organise the return and replacement at our expense. However, if the product is not defective, you may need to pay for transport or inspection costs.

Returning Used or Worn Products

Unfortunately, we can't refund products showing wear and tear from use. If a product is unsuitable for resale due to damage, potential infection, or health and hygiene reasons, we can't process a refund.

ACCC Consumer Guarantees

Note that ACCC consumer guarantees don't cover returns for change of mind, finding a cheaper option, personal dissatisfaction, or lack of utility.

Refund Process with Authorisation

For a smooth process, please get a “Refund Authorisation Code” before you return your product. Without this code and the necessary paperwork, your return might face delays. We value your effort in ensuring safe product returns or exchanges.

Options: Refunds, Replacements, and Store Credit

For minor product or service issues, PhysioWorks might offer a free repair, a replacement, a refund, or store credit. For significant problems, you have the right to ask for a replacement or refund. If a service doesn't meet expectations, you can opt for compensation or a refund.

About e-Products

Please remember, e-products like downloadable PDFs and exercise packs are not refundable once downloaded.

At PhysioWorks, we prioritise your satisfaction and aim to make refunds, returns, or exchanges as easy as possible. For any questions or concerns, please contact us.

Get Started

Download the Product Return Form now.

Clinic Product Availability

Patient receiving a moon boot fitting for an ankle injury at PhysioWorks clinic
Moon Boot For An Ankle Injury

At PhysioWorks, we pride ourselves on offering an extensive range of clinic products to meet various needs. Our clinics focus on exceptional client care, with a selection of items available on-site. For a broader range, explore our efficient online store, directly linked to our warehouse for prompt dispatching.

Product Range and Availability

Each PhysioWorks clinic, including our flagship Sandgate PhysioWorks, stocks a diverse product range. For specific requirements or sizes, our online store offers an expanded selection at competitive prices.

In-Person Experience

Prefer a hands-on approach? Collect your products from a nearby PhysioWorks clinic. Please call your nearest clinic to see if they hold the product that you are seeking, including the size. Our Sandgate Clinic holds our largest in-clinic stock range.

Sandgate PhysioWorks

Among our clinics, Sandgate PhysioWorks boasts the most extensive range of products. You can find us conveniently located at:

Contacting PhysioWorks

For up-to-date product information, contact PhysioWorks directly. We're here to help with your physiotherapy and product needs.

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Enjoy the confidence of our 30-DAY MONEY-BACK GUARANTEE at PhysioWorks. All online product orders come with this guarantee, unless specified otherwise for health or hygiene reasons.

Should your product not meet your expectations, reach out to the PhysioWorks team without delay. We're here to assist you in arranging an exchange or refund that suits your needs.

Phone 07-32691122

More info:

PhysioWorks Shop

Seamless Delivery of Your Essential Physiotherapy Equipment with PhysioWorks


Navigating the world of physiotherapy and rehabilitation can be daunting, especially when sourcing the right equipment. At PhysioWorks, we understand the importance of reliable and efficient delivery of physiotherapy aids to support your wellness journey.

Seamless Online Ordering Experience

Embrace the convenience of online shopping for all your physiotherapy needs. Our intuitive website makes selecting and ordering physiotherapy equipment hassle-free. Whether it's for pain management, rehabilitation, or enhancing physical performance, find everything you need at your fingertips.

a courier in a hi-vis vest delivering a box
Seamless Courier Delivery

Transparent Shipping Costs

We value transparency. Before you finalise your purchase, we provide a clear breakdown of shipping costs. Simply enter your postcode, and the shipping cost will be calculated instantly, allowing you to make informed decisions without any surprises.

Diverse Delivery Options Across Australia

Our commitment is to deliver your physiotherapy products through trusted channels like Australia Post and eParcel Courier. Depending on your location and the nature of the items, we choose the best method to ensure safe and timely delivery. Please note, some items may not be deliverable to PO Boxes, and for added security, a signature may be required upon receipt.

Prompt Dispatch and Communication

We aim to dispatch most orders within a few business days. In rare cases of stock shortages, we promise clear and prompt communication. Our team will inform you of any delays, ensuring you're always in the loop.

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At PhysioWorks, we're dedicated to supporting your physiotherapy journey every step of the way, starting with the timely delivery of high-quality equipment. Trust us to be your partner in health and wellness.

What to Do?

If you need advice on selecting the right physiotherapy equipment or have any questions about your order, don't hesitate to consult our professional physiotherapists. Your health and well-being are our top priorities.

More info:

PhysioWorks Shop

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