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How to Arrange a Product Refund, Return or Exchange

PhysioWorks offer a 30-DAY MONEY BACK GUARANTEE on all online product orders, except where indicated otherwise for health or hygiene purposes.

If you are dissatisfied with your product, don't hesitate to contact PhysioWorks to arrange for an exchange or refund.

How to Organise your Refund?

Please note that you will require a "refund code" before dispatching your product. Details on how to arrange for a refund, return or replacement are found on this page.

Download the Product Return Form Now.

To keep our prices low, please read the following to understand what to do if you feel the product you ordered is unsuitable.

Size Problems?

Would you please trial your brace or support for size and fit? If you find the size is incorrect, be sure to get in touch with us immediately to discuss your options.

We will quickly rectify the size issue where possible. You are generally responsible for returning the product if it can be posted or quickly returned. You may be charged an additional freight fee for the new size product to be delivered to you.

Damaged Products on Arrival?

Please get in touch with us immediately to discuss the problem.

PhysioWorks will generally organise a product return and replacement at PhysioWorks' expense. If the product is found not to have a problem, you may be required to pay the transport or inspection costs.

Used or Worn Products

Any returned items that have been worn or damaged in any way due to use will not be refunded. A refund will not apply if the product is unfit for resale due to user damage, potential infection, or other health and hygiene reasons.

ACCC consumer guarantees do not apply if you received what you asked for but changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Refund Authorisation

Before returning your product, we recommend arranging for a "Refund Authorisation Code" to fast-track your refund or replacement. We have many product deliveries and arrivals every day. Items without a refund authorisation code and paperwork can easily get lost. It is in your interest to ensure the safe delivery and management of your product return or exchange. Thank you for your assistance.

Refunds, Replacement or Store Credit

If you have a minor problem with a product or service, PhysioWorks may choose to give you a free repair instead of a replacement, refund or store credit. When you have a significant problem with a product, you have the right to ask for your choice of a replacement or refund. For a problem with a service, you can choose to receive compensation for the drop in value below the price paid or a refund.

e-Products

Sorry, e-products such as our pdf information and exercise packs are not eligible for a refund after being downloaded by you.

Download the Product Return Form Now.

Our Clinics Stocking Products

Due to the large variety of stock and size items, only a limited range of products is available directly from PhysioWorks clinics, where we mainly treat clients. Most online store products are held within our warehouse system and are sent straight to you when ordered online. This allows us to keep our product costs low.

You may order some products into your nearest PhysioWorks clinic for collection. However, additional freight and handling fees will apply.

Would you please phone PhysioWorks to see if they have the product you'd like in stock?

Sandgate Physio Works

The most extensive product range is held at Sandgate Physio Works.

18 Bowser Pde SANDGATE QLD 4017

Phone 07-32691122

More info:

PhysioWorks Shop

30-DAY MONEY-BACK GUARANTEE

PhysioWorks offer a 30-DAY MONEY BACK GUARANTEE on all online product orders, except where indicated otherwise for health or hygiene purposes.

If you are dissatisfied with your product, don't hesitate to contact PhysioWorks to arrange for an exchange or refund.

More info:

PhysioWorks Shop

Dispatch & Delivery

If you can't make it to PhysioWorks to collect your health products, you can easily order online. It's economical and quick!

Delivery Charges

Your final shipping charge will be automatically calculated before the completion of your order. Once you have selected your products, you will be asked to enter your delivery postcode. Your shipping charge will be calculated automatically. You may then proceed with a secure payment option.

We deliver all Australian orders via either Australia Post, eParcel Courier, Express Post or Registered Post (depending on your location and the products ordered). We cannot deliver some items to a PO Box, and for security purposes, some products must be signed for at the time of delivery.

Dispatch

Australian residents can expect most parcel deliveries within a few business days. Occasionally your product may be on backorder. We will contact you should there be a significant delay.

More info:

PhysioWorks Shop