Arranging a Product Refund, Return, or Exchange Made Easy

PhysioWorks stands firmly behind your satisfaction. We proudly extend a robust 30-DAY MONEY BACK GUARANTEE to cover all online product orders, barring specific cases related to health or hygiene considerations.

Should your product fall short of your expectations, take swift action by contacting PhysioWorks for a hassle-free arrangement of either an exchange or a refund.

Guiding You Through the Refund Procedure

Remember, prior to dispatching your item, you'll need a "refund code." Detailed instructions on organising refunds, returns, or replacements are readily available on this page.

Are you ready to initiate the process? Access the Product Return Form here.

In our commitment to maintaining pocket-friendly prices, we kindly request you to peruse the following guidelines to effectively handle scenarios where the received product might not be the perfect match.

Addressing Size Concerns

We recommend giving your brace or support a trial for size and fit. If you detect a size mismatch, promptly reach out to us to explore your available alternatives.

Our team will swiftly address any sizing concerns whenever feasible. If returning the product via postage or a swift return is an option, you'll usually be responsible for arranging the return. Keep in mind that delivering the replacement product in the correct size might entail an additional freight charge.

Responding to Damaged Products

If your product arrives damaged, it's crucial to contact us immediately to address the issue.

Typically, PhysioWorks will promptly coordinate the return and replacement at our own expense. However, if the product is found to be free of defects, there might be a requirement for you to cover transportation or inspection costs.

Returns for Used or Worn Products

Regrettably, products that exhibit wear and tear due to use do not qualify for refunds. If the product is considered unsuitable for resale due to user-related damage, potential infection, or health and hygiene reasons, processing a refund would not be possible.

Remember that ACCC consumer guarantees do not extend to situations where a change of mind, finding a cheaper alternative, personal dissatisfaction, or lack of utility prompts the return request.

Streamlined Refund Processes with Authorisation

For a smoother experience, we strongly urge you to obtain a "Refund Authorisation Code" before initiating your product return. Given the volume of daily deliveries and arrivals, products lacking this code and necessary paperwork might encounter processing challenges. Your active involvement in ensuring secure product returns or exchanges is highly valued.

Choices: Refunds, Replacements, and Store Credit

For minor issues with a product or service, PhysioWorks may opt to provide a free repair instead of a replacement, refund, or store credit. However, if a significant problem arises, you retain the right to request either a replacement or a refund for the product. Similarly, when a service falls short, you can choose between compensation equivalent to the value reduction below the paid price or a refund.

Understanding e-Products

Keep in mind that e-products, such as our downloadable PDF information and exercise packs, are not eligible for refunds once you've downloaded them.

At PhysioWorks, your satisfaction remains paramount. We're here to make the process of arranging refunds, returns, or exchanges as effortless as possible. If you have any queries or concerns, don't hesitate to reach out to us.

Get Started

Download the Product Return Form Now.

To keep our prices low, please read the following to understand what to do if you feel the product you ordered is unsuitable.

Clinic Product Availability

At PhysioWorks clinics, we maintain a diverse selection of products to cater to various needs. However, given the wide array of stock and sizes, our clinics primarily offer a limited assortment of items on-site. Our main focus lies in providing excellent client care, and that's where our in-person product availability is concentrated. For a more extensive selection, we've established an efficient online store linked to our warehouse system. This system ensures that products are promptly dispatched to your location upon online ordering, enabling us to maintain competitive pricing.

If you prefer a hands-on approach and wish to collect products from a nearby PhysioWorks clinic, you do have the option to do so. It's worth noting, however, that additional charges related to shipping and handling will be applicable.

For accurate information about product availability, we kindly encourage you to get in touch with PhysioWorks directly. They can provide insights into whether the specific product you're interested in is currently in stock. Feel free to reach out to them via phone to inquire about the availability of your desired product.

Sandgate PhysioWorks

Among our clinics, Sandgate PhysioWorks boasts the most extensive range of products. You can find us conveniently located at:

We're here to cater to your physiotherapy and product needs.

More info:

PhysioWorks Shop


Enjoy the confidence of our 30-DAY MONEY-BACK GUARANTEE at PhysioWorks. All online product orders come with this guarantee, unless specified otherwise for health or hygiene reasons.

Should your product not meet your expectations, reach out to the PhysioWorks team without delay. We're here to assist you in arranging an exchange or refund that suits your needs.

Phone 07-32691122

More info:

PhysioWorks Shop

Dispatch & Delivery

If making the journey to PhysioWorks for product collection isn't feasible, fret not. Opting for online orders presents a convenient and swift solution. Not only does it prove cost-effective, but it also ensures efficiency.

Shipping Costs

The computation of your ultimate shipping fee unfolds seamlessly prior to finalising your purchase. Upon item selection, the prompt to input your delivery postcode arises. Instantly, your shipping cost is tabulated. With this information at hand, you can confidently proceed to the secure payment stage.

The conveyance of all orders within Australia takes place through various channels: Australia Post, eParcel Courier, Express Post, or Registered Post. The specific option depends on both your location and the nature of your ordered items. Remember, delivery to PO Boxes is unavailable for certain items, and for security reasons, a signature might be essential upon receipt.


Anticipate that most parcels will grace the doorsteps of Australian residents within a matter of business days. There might be instances where your desired product is momentarily out of stock. Should such a situation arise, rest assured, as we will promptly reach out to you, ensuring transparency in the event of any significant delays.

More info:

PhysioWorks Shop

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