What should you do right away?
- Contact PhysioWorks promptly.
- Explain what concerned you about your appointment.
- Tell us the clinic location and appointment date.
- Let us know what outcome you would like reviewed.
What should you do if your treatment experience falls short?
If your treatment experience falls short, contact us early so we can review your care and help decide the most appropriate next step. That may include a follow-up discussion, a reassessment, a second opinion within PhysioWorks, or guidance towards another suitable care option.
Please do not wait for the issue to become more frustrating. Early feedback gives us the best chance to respond well and support your recovery. Depending on your situation, that may also involve reviewing related concerns such as pain management, back pain, neck pain, or another injury or condition pathway.
Our commitment to your satisfaction
We take patient feedback seriously. If you are unhappy with any part of your consultation, we aim to listen carefully, review the circumstances fairly, and discuss a reasonable way forward.
- We may arrange a follow-up conversation to clarify your concerns.
- We may recommend a reassessment if your symptoms, goals, or treatment response need another review.
- Where appropriate, we may organise a complimentary re-evaluation and treatment with another experienced physiotherapist.
- If needed, we may suggest further investigations or referral to another suitable healthcare practitioner.
Our goal is to help you feel heard, supported, and clear about your next step.
What happens after you contact us?
Once you contact us, we will usually review your concerns with the relevant team member and decide the most appropriate response. We aim to keep the process respectful, practical, and focused on what helps you most.
- We listen to your feedback and confirm the main issue.
- We review your treatment notes and the clinical situation.
- We discuss options with you, which may include reassessment, treatment review, referral, or another suitable pathway.
- We explain the agreed next step clearly so you know what happens next.
Can you ask to see a different practitioner?
Yes. If another clinician is more suitable, we may recommend a review with a different physiotherapist or another appropriate healthcare provider. This can be helpful if you would feel more comfortable with a fresh perspective or a different treatment approach.
We may also guide you towards a more suitable service pathway, such as physiotherapy, another clinic location through our clinics page, or further information via our FAQ articles.
When should you raise a formal concern?
Most concerns can be managed directly with the clinic first. However, if your concern relates to patient safety, professional conduct, privacy, or a matter that has not been resolved after speaking with the provider, you may wish to use a formal complaints pathway.
For PhysioWorks-related enquiries, start with our contact page or your nearest clinic. If you need an external pathway in Queensland, you can review the Office of the Health Ombudsman. If your concern relates to a registered health practitioner, Ahpra also explains how to raise a concern about a health practitioner.
How can you help us resolve the issue quickly?
Clear details help us review your concern properly. When you contact us, it helps to include:
- your full name and best contact details
- the clinic location and date of your appointment
- the main concern you would like reviewed
- what outcome or next step you would like us to consider
This helps our team assess the situation efficiently and respond more usefully.
What if your symptoms became worse after treatment?
Some symptoms can flare briefly after treatment, especially after hands-on care, exercise progression, or a change in activity. However, a stronger-than-expected reaction, a new concern, or worsening symptoms should be reviewed promptly. Contact us today so we can discuss what happened and guide your next step.
If you are looking for more information while waiting for review, you may also find our advice pages on lower back pain, neck pain, or injuries and conditions helpful.
Can you still book if you feel unsure?
Yes. If you are uncertain about whether to rebook, contact our team first. We can help you decide whether a review with the same practitioner, another clinician, or a different service is the better fit for your situation.
If you are ready to move forward, use the booking options below or visit our clinic directory to choose the location that suits you best.
Common questions about treatment feedback
Will PhysioWorks listen if I was unhappy with my appointment?
Yes. We encourage patients to tell us when something did not feel right. Clear feedback helps us review your experience, explain your options, and decide on a practical next step.
Can I ask to see a different practitioner?
Yes. If another clinician is more suitable, we may recommend a review with a different physiotherapist or another appropriate healthcare provider.
What if my symptoms became worse after treatment?
Some symptoms can flare briefly after treatment, but a stronger-than-expected reaction or a new concern should be reviewed promptly. Please contact your clinic so we can discuss what happened and advise the next step.
Where should I start if I am not sure who to contact?
The best place to start is the PhysioWorks contact page or the main clinic list. Our team can then direct you to the right clinic or person.
What to do next
If you were dissatisfied with your consultation, contact PhysioWorks promptly so we can review your concern and guide the most appropriate next step. Early feedback often makes it easier to clarify the issue, support your care plan, and help you feel more confident about what happens next.
If you are ready to arrange a follow-up appointment, book with your preferred clinic below.
