8-Hour Non-Attendance Policy
PhysioWorks clinics utilise the Australian Physiotherapy Association (APA) guidelines requiring an 8-hour cancellation period. If you wish to change or cancel your appointment, please notify us at least 8-hours notice by phone, SMS or email. This timeframe allows enough time for us to reopen your scheduled appointment with other clients. PhysioWorks reserves the right to charge up to a full fee for the cancelled consultation when you provide less than 8-hours notice.
In the interest of fairness to yourself, our clinicians and other patients attempting to schedule an appointment, please respect this 8-hour cancellation policy. Thank you for your understanding and cooperation.