Our non-attendance policy is designed to keep appointment times fair and available for everyone. When a booking is cancelled late or missed, that time is often difficult to refill, which affects both our clinicians and other patients waiting for care.
If you need to change an appointment, please give us as much notice as possible. You can also view our contact options if you need help rescheduling.
Our non-attendance policy helps protect appointment availability, supports fair clinic scheduling, and recognises the time set aside for your care. It also helps us offer cancelled appointments to other patients who may need treatment sooner.
A late cancellation or non-attendance may include:
For most appointments, we ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. This gives us the best chance of offering the appointment time to someone else.
If less than 24 hours’ notice is provided, or if you do not attend your appointment, a fee may apply. In many cases, this may be the full scheduled consultation fee.
However, we understand that unexpected circumstances can occur. Where appropriate, we may consider the reason for the cancellation.
For NDIS-funded appointments, cancellations made within 48 hours may be charged at the full scheduled fee where this is permitted under the participant’s service agreement and current NDIS rules. This aligns with NDIS short-notice cancellation arrangements for allied health services when cancellation terms have been agreed in advance. :contentReference[oaicite:3]{index=3}
Yes. We recognise that illness, emergencies, and other unforeseen events can happen. If something unexpected affects your appointment, please let our team know as soon as possible so we can consider the circumstances fairly.
You can cancel or reschedule your appointment by contacting PhysioWorks by phone, SMS, or email as early as possible. Early notice helps us assist you and helps another patient access care sooner.
If you need to change your booking, please contact the clinic as soon as you can. Early notice is the best way to avoid fees and helps us keep appointment times available for everyone.
Choose your preferred PhysioWorks clinic and book online.
If you miss your appointment or cancel with insufficient notice, a fee may apply. In many cases, this may be the full scheduled fee, depending on the appointment type and funding arrangement.
For most appointments, we ask for at least 24 hours’ notice. NDIS-funded appointments may have different cancellation terms if these are included in the service agreement.
Yes. NDIS-funded appointments may be charged at the full scheduled fee if cancelled within 48 hours, where this is allowed under the participant’s service agreement and current NDIS rules.
Sometimes. We understand that unexpected events can happen, so genuine emergencies or sudden illness may be considered on a case-by-case basis.
If you arrive too late, your appointment may need to be shortened or rescheduled. Depending on the circumstances, a fee may still apply.
It helps keep appointment times fair, supports efficient scheduling, and allows cancelled appointments to be offered to other patients who may need care.
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