Last updated: April 2026

Introduction

PhysioWorks is committed to protecting your privacy. We take reasonable steps to safeguard your personal information using physical, electronic, and administrative systems.

This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Entity Details:
ALLSPORTS (AUST) LIMITED
ABN: 93 161 205 983
Healthia Support Office: Hub C, Level 2
56 Edmondstone Road
Bowen Hills QLD 4006

Privacy Contact:
Phone: 07 3180 4900
Fax: 07 3112 3901
Email: contact@healthia.com.au

What Personal Information We Collect

We may collect personal information such as your name, contact details, date of birth, and health-related information relevant to your care.

This information is collected directly from you when you:

• Book an appointment
• Complete forms
• Communicate with our team

How We Use Your Information

We use your information to:

• Provide physiotherapy and related health services
• Manage appointments and billing
• Communicate important service updates
• Maintain accurate clinical records
• Improve our website and services

We may also use your contact details to send relevant health information. You can opt out of non-essential communications at any time.

Data Sharing and Disclosure

We do not sell your personal information.

Your information may be shared:

• With other healthcare providers involved in your care
• With trusted service providers, such as booking, payment, IT, and communication systems
• When required by law
• Where necessary to protect health, safety, or legal interests

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure systems, restricted access, and ongoing monitoring.

While we aim to protect your data, no system can guarantee complete security.

Cookies and Website Data

We may collect website usage data such as IP address, browser type, pages visited, and time spent on the website. This helps improve our website and user experience.

Cookies may be used to support website functionality and improve usability. You can disable cookies in your browser settings if preferred.

Google Analytics

We use Google Analytics to understand how visitors use our website. You can opt out using Google’s browser tools.

Online Bookings and Payments

We may use third-party platforms to manage online bookings, payments, reminders, and related communications. These providers are required to handle your information securely and only for the services they provide.

Access and Correction

You have the right to request access to your personal information and ask for corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us using the details above.

Complaints

If you have a privacy concern or complaint, please contact us first so we can review the issue and respond appropriately.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further guidance.

Data Retention

We retain personal and health information as required by Australian healthcare, legal, and business record obligations.

Data Breach Response

If a data breach occurs and it is likely to result in serious harm, we will take appropriate steps in line with Australian notifiable data breach requirements.

External Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on this page.

Contact Us

For privacy-related enquiries, contact:

Healthia Support Office: Hub C, Level 2
56 Edmondstone Road
Bowen Hills QLD 4006
Phone: 07 3180 4900
Fax: 07 3112 3901
Email: contact@healthia.com.au