FAQs

Frequently Asked Questions


Clinic Product Availability

Patient receiving a moon boot fitting for an ankle injury at PhysioWorks clinic
Moon Boot For An Ankle Injury

At PhysioWorks, we pride ourselves on offering an extensive range of clinic products to meet various needs. Our clinics focus on exceptional client care, with a selection of items available on-site. For a broader range, explore our efficient online store, directly linked to our warehouse for prompt dispatching.

Product Range and Availability

Each PhysioWorks clinic, including our flagship Sandgate PhysioWorks, stocks a diverse product range. For specific requirements or sizes, our online store offers an expanded selection at competitive prices.

In-Person Experience

Prefer a hands-on approach? Collect your products from a nearby PhysioWorks clinic. Please call your nearest clinic to see if they hold the product that you are seeking, including the size. Our Sandgate Clinic holds our largest in-clinic stock range.

Sandgate PhysioWorks

Among our clinics, Sandgate PhysioWorks boasts the most extensive range of products. You can find us conveniently located at:

Contacting PhysioWorks

For up-to-date product information, contact PhysioWorks directly. We're here to help with your physiotherapy and product needs.

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30-DAY MONEY-BACK GUARANTEE

Enjoy the confidence of our 30-DAY MONEY-BACK GUARANTEE at PhysioWorks. All online product orders come with this guarantee, unless specified otherwise for health or hygiene reasons.

Should your product not meet your expectations, reach out to the PhysioWorks team without delay. We're here to assist you in arranging an exchange or refund that suits your needs.

Phone 07-32691122

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PhysioWorks Shop

Seamless Delivery of Your Essential Physiotherapy Equipment with PhysioWorks

Introduction

Navigating the world of physiotherapy and rehabilitation can be daunting, especially when sourcing the right equipment. At PhysioWorks, we understand the importance of reliable and efficient delivery of physiotherapy aids to support your wellness journey.

Seamless Online Ordering Experience

Embrace the convenience of online shopping for all your physiotherapy needs. Our intuitive website makes selecting and ordering physiotherapy equipment hassle-free. Whether it's for pain management, rehabilitation, or enhancing physical performance, find everything you need at your fingertips.

a courier in a hi-vis vest delivering a box
Seamless Courier Delivery

Transparent Shipping Costs

We value transparency. Before you finalise your purchase, we provide a clear breakdown of shipping costs. Simply enter your postcode, and the shipping cost will be calculated instantly, allowing you to make informed decisions without any surprises.

Diverse Delivery Options Across Australia

Our commitment is to deliver your physiotherapy products through trusted channels like Australia Post and eParcel Courier. Depending on your location and the nature of the items, we choose the best method to ensure safe and timely delivery. Please note, some items may not be deliverable to PO Boxes, and for added security, a signature may be required upon receipt.

Prompt Dispatch and Communication

We aim to dispatch most orders within a few business days. In rare cases of stock shortages, we promise clear and prompt communication. Our team will inform you of any delays, ensuring you're always in the loop.

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Conclusion

At PhysioWorks, we're dedicated to supporting your physiotherapy journey every step of the way, starting with the timely delivery of high-quality equipment. Trust us to be your partner in health and wellness.

What to Do?

If you need advice on selecting the right physiotherapy equipment or have any questions about your order, don't hesitate to consult our professional physiotherapists. Your health and well-being are our top priorities.

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PhysioWorks Shop

Introducing Ashgrove PhysioWorks Services:

A Hub of Comprehensive Care

At Ashgrove PhysioWorks, we take pride in providing a wide array of high-quality services to cater to your diverse health needs. Our offerings encompass a spectrum of special interest physiotherapy treatments, carefully tailored to address a range of concerns and conditions.

From General Physiotherapy, Sports Physiotherapy, Spinal Physiotherapy to Post-Operative Rehabilitation, we are dedicated to supporting your journey towards optimal well-being. Our commitment extends beyond individual care, with Group Exercise Classes, Falls Prevention & Balance Programs, and Acute Sports Injury Clinic, ensuring a holistic approach to your health.

Ashgrove Physiotherapy

Special Interest Physiotherapy

Occupational Physiotherapy

Massage Therapy

Introducing Clayfield PhysioWorks Services

A Hub of Comprehensive Care

At Clayfield PhysioWorks, we take pride in providing a wide array of high-quality services to cater to your diverse health needs. Our offerings encompass a spectrum of special interest physiotherapy treatments, carefully tailored to address a range of concerns and conditions.

From General Physiotherapy, Specialist Sports & Exercise Physiotherapy, Spinal Physiotherapy to Post-Operative Rehabilitation, we are dedicated to supporting your journey towards optimal well-being. Our commitment extends beyond individual care, with Group Exercise Classes, Falls Prevention & Balance Programs, and Acute Sports Injury Clinic, ensuring a holistic approach to your health.

Clayfield Physiotherapy

Special Interest Physiotherapy

Occupational Physiotherapy

Massage Therapy

Introducing Sandgate PhysioWorks Services:

A Hub of Comprehensive Care

At Sandgate PhysioWorks, we offer a comprehensive range of high-quality physiotherapy services, aiming to meet your varied health needs. Our special interest treatments span from general and spinal physiotherapy to post-operative rehabilitation, designed to guide you towards optimal health.

We commit to a holistic health approach, incorporating group exercise classes, falls prevention, balance programs, and an acute sports injury clinic into our care.

Discover the Wide Range of Physiotherapy Services at Sandgate PhysioWorks
Wide Range Of Physiotherapy Services

Core Physiotherapy Services

Rehabilitation and Wellness

Physiotherapy Techniques

Massage Therapy

Allied Health Services

  • Dental Prosthetist: Professional dental prosthetic services.
  • Kinesiology: Holistic approach to health and body mechanics.

Your Guide to Radiology Referrals

Experiencing persistent symptoms can be frustrating, especially when treatments don’t seem to work. If you find yourself in this situation, it's crucial to consult your healthcare provider for further evaluation. They might recommend diagnostic tests such as X-rays, MRI scans, CT scans, bone scans, or pathology studies. These tests play a vital role in making an accurate diagnosis.

Can a Physiotherapist Refer You for an X-ray?

Physiotherapists now have the authority to refer patients for various medical investigations, including X-rays, ultrasound scans, and MRI scans. This advancement empowers them to play a more significant role in patient care, especially in diagnosing conditions.

X-ray Medicare Rebates

Medicare rebates for X-rays depend upon the region referred eg spinal versus peripheral joints. It's important to note that not all radiology clinics offer bulk billing, and you may face out-of-pocket expenses.

Ultrasound & MRI Medicare Rebates

Even though your physiotherapist can refer you for a diagnostic ultrasound scan or MRI, they will not be bulk-billed.

GP referrals will be required for bulk-billed ultrasound scans, but MRI bulk-billing may need a referral to a specialist first.

MRI bulk-billing is generally reserved only for specialist referred MRI's. You need to see your GP to get a referral to consult a specialist and there may be a delay between your referral and when you can book ot consult a specialist.

The Role of Physiotherapists in Diagnostic Referrals

Physiotherapists work closely with doctors to arrange the most suitable diagnostic tests for your condition. After the tests, they collaborate with your doctor to develop a comprehensive treatment plan tailored to your needs. This coordinated approach ensures you receive the best possible care.

Recent research has highlighted the effectiveness of physiotherapist-directed diagnostic referrals in streamlining patient care and improving outcomes. This shift towards a more collaborative healthcare model signifies the importance of physiotherapy in the diagnostic process.

Seeking Professional Advice

If you're dealing with persistent symptoms, it's essential to:

  • Consult your healthcare provider for further evaluation.
  • Discuss the potential need for diagnostic tests with your physiotherapist or doctor.
  • Understand the benefits and risks associated with each test.

Their knowledge will assist to determine the most appropriate and cost-effective diagnostic tests for you.

Conclusion

Diagnostic tests are a critical component of healthcare, helping to unravel the mysteries behind persistent symptoms. With the authority to refer patients for specific tests, physiotherapists and doctors are at the forefront of delivering personalised care.

However, Medicare-funded rebates do vary depending upon the referrer and the investigation.

If you're experiencing ongoing issues, don't hesitate to seek the advice of your physiotherapist or doctor. Together, you can work towards achieving optimal health and well-being.

What to Do?

Always consult with your physiotherapist or doctor about the suitability and need for diagnostic tests. Their professional advice is invaluable in navigating the complex healthcare landscape.

Can My Physiotherapist Provide a Sick Leave Certificate?

Understanding Sick Leave Certificates from Physiotherapists

Physiotherapists play a crucial role in healthcare, especially when it comes to musculoskeletal injuries. They possess the expertise to assess, diagnose, and treat various physical issues. But can they also provide sick leave certificates? The answer is yes, with some conditions.

When Can a Physiotherapist Issue a Certificate?

Physiotherapists can issue sick leave certificates to patients who suffer from conditions related to their scope of practice. If you've sustained an injury that affects your muscles, bones, or joints, and it impedes your ability to work, your physiotherapist can certify your need for sick leave.

Physiotherapist-Provided Certificates

Physiotherapists have a defined scope of practice. If your illness falls outside this area, such as a general medical condition or something not related to the musculoskeletal system, they will advise you to see a doctor. Your general practitioner (GP) can provide a comprehensive evaluation for illnesses beyond a physiotherapist's scope.

sick leave certificate
Sick Leave Certificate

The Process of Obtaining a Certificate from Your Physiotherapist

To obtain a sick leave certificate from your physiotherapist, simply request one during your appointment. Be prepared to discuss the specifics of your condition and how it affects your work. Your physiotherapist will evaluate your situation and, if appropriate, issue the certificate.

Why Choose a Physiotherapist for Your Sick Leave Certificate

Choosing a physiotherapist for your sick leave certificate can be beneficial. They offer a targeted perspective on musculoskeletal issues and may provide the certificate more quickly than a GP, who might have a longer waiting list for appointments.

Legal and Workplace Considerations

It's important to understand the legal and workplace policies surrounding sick leave certificates. Some employers may require a certificate from a GP regardless of the condition. Always check with your HR department about the acceptable documentation for sick leave.

The Benefits of Physiotherapy in Returning to Work

Securing a sick leave certificate is just the beginning. Your physiotherapist will also work with you on a treatment plan to ensure a safe and efficient return to work. Through exercises and rehabilitation, they'll help you regain strength and functionality.

Expanding the Scope of Physiotherapy in Workplace Health Management

Beyond issuing sick leave certificates, physiotherapists contribute significantly to workplace health management. Their knowledge in musculoskeletal health not only aids in immediate injury management but also plays a crucial role in preventing future injuries. Through ergonomic assessments and tailored exercise programs, physiotherapists help modify work environments to suit individual health needs, reducing the risk of injury recurrence.

The Educational Role of Physiotherapists

Physiotherapists also serve an educational role, providing patients with insights into the mechanics of their injuries and the best practices for rehabilitation. This knowledge empowers patients, helping them to make informed decisions about their health and work capabilities. Education on proper posture, lifting techniques, and workplace exercises can significantly enhance recovery and prevent future issues.

Collaborative Care Approach

A collaborative approach to care involving physiotherapists can lead to more comprehensive health management. By working closely with general practitioners, occupational therapists, and employers, physiotherapists ensure that all aspects of the patient’s health and work environment are considered. This teamwork enhances the effectiveness of treatments and supports a smoother transition back to work.

Conclusion: The Role of Physiotherapists in Managing Work Absences

Physiotherapists are integral to managing work absences due to musculoskeletal injuries. They provide valuable support, from issuing sick leave certificates to facilitating your return to work. If you're injured and unsure about your ability to work, don't hesitate to consult your physiotherapist.

Remember, your well-being is the top priority, and a physiotherapist can guide you through the process of taking the necessary time off to heal.

Related Articles

  1. X-rays, Ultrasound Scans, MRI - Learn how physiotherapists can refer you for diagnostic imaging for relevant injuries.
  2. Physiotherapy & Exercise Prescription - Understand the comprehensive approach to exercise prescriptions that can aid in quicker recovery and potentially influence sick leave duration.
  3. Real-Time Ultrasound Physiotherapy - Find out how real-time ultrasound can help physiotherapists assess and treat musculoskeletal conditions more effectively.
  4. TeleHealth Physiotherapy: Online Assessment, Care & Recovery - See how physiotherapy care is extended through online platforms, which could also involve discussions about sick leave.
  5. Back Pain Physiotherapy - This article discusses effective physiotherapy treatments for back pain, which is a frequent issue leading to work absence and sick leave.
  6. Manual Physiotherapy Techniques - We discuss the various hands-on techniques used in physiotherapy that aid in treating conditions that may require sick leave.

PhysioWorks Massage Satisfaction Guarantee

Experience Guaranteed Massage Relief!

At PhysioWorks, we understand the importance of a quality professional massage and want to ensure your complete satisfaction. That's why we offer our unbeatable PhysioWorks Massage Satisfaction Guarantee.

"If you are not completely satisfied within the first 30 minutes of your massage, you are welcome to leave without any obligation to pay."

It's that straightforward! We are confident you'll be impressed with our exceptional service, or your massage is on us! Actions speak louder than words, so let our skilled hands do the talking.

Affordable and Accessible with Private Health Insurance Rebates

Discover how a rejuvenating PhysioWorks massage can be more affordable than expected. Most private health insurance extras policies cover a component of your massage expenses, leaving you with only a minimal out-of-pocket cost. Contact your nearest PhysioWorks Massage Clinic for comprehensive information on available rebates and how to maximise your benefits.

Improve your well-being today with a satisfying massage experience at PhysioWorks.

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8-Hour Non-Attendance Policy

At PhysioWorks clinics, we uphold the guidelines set by the Australian Physiotherapy Association (APA), which emphasize an 8-hour cancellation window. To modify or revoke your appointment, kindly inform us with a minimum of 8 hours' notice through phone, SMS, or email. This timeframe grants us ample opportunity to reallocate your designated slot to other clients. Should you provide less than 8 hours' notice, PhysioWorks retains the prerogative to levy a full fee for the missed session.

By adhering to this 8-hour cancellation policy, you not only promote equity for yourself but also extend consideration to our practitioners and fellow patients endeavoring to secure an appointment. Your understanding and collaboration in this matter are greatly appreciated.

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