Privacy Policy


This Privacy Policy explains how we PhysioWorks protect the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

We’ve tried to make this Privacy Policy as easy to read as possible. After all, it’s your information and you deserve to know what we do to protect it, and all the rights you have. If there is anything you’re not sure of though please contact us directly via or via phone on +61 7 32691122 and we’d be happy to answer any questions you have.


We use a bunch of different terms in this policy. To make sure it is clear what we are talking about, here are some definitions of what we mean by each of these terms:

Personal Data

Personal Data means data about a living individual who can be identified from those data. This includes information such as a name, address, telephone number, email address, or other account numbers, and information about that individual’s activities when directly linked to that person such as information about his or her use of the PhysioWorks website or services.

Personal information can also include demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you. Personal information does not include “aggregate” information, which is data we collect about a group or category of products, services or people, from which individual identities have been removed.

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person or entity who determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of the data you give us to setup and manage your PhysioWorks account.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means a person or entity who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

The Type of Data we Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to: Email address, Name, Address, State, Province, ZIP/Postal code, City, Credit Card details, Cookies and Usage Data.

We may use your Personal Data to contact you with information about new features or announcements, to update you on the status of your account, to issue invoices, receipts or payment reminders, other information that may be relevant to you.

We don’t recommend it, but you can opt-out of receiving emails about new features and similar announcements by clicking on the ‘opt-out’ link or instructions in the email. You can not opt-out of receiving transactional emails or notifications relating to your account status, security announcements or other communication that might be essential to the operation of your account.

Of course, if you are no longer a user of PhysioWorks, and all business with us is concluded (for example you closed your practice and your PhysioWorks account) you can opt-out of all communications from us.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some or all of our Service.

Examples of Cookies we use: session cookies (we use these cookies to operate our Service) and preference cookies (we use these cookies to remember your preferences and various settings).

How we use Personal Information

We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with: online appointment book services, client management utilities, technical support, billing and credit control, sales and support, product upgrades and information. We also use your personal information it monitors the usage of the service, and to detect, prevent and address technical issues.

We treat all information we collect from you as strictly confidential. We do not rent, lease nor make available its customer lists or any other information contained in your account (including client details), to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to us including of spam filter operators) any personal information that you may have provided to us, or stored in your account unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

Your Privacy and Disclosure of Data

We will not disclose any material uploaded to our servers to anyone else without your permission, unless as permitted or required by law; requested and needed for your client’s emergency treatment in exceptional circumstances, or for the prevention of immediate risk of loss of life or serious harm; to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Security of Data

PhysioWorks has an extensive range of security features in place to protect your personal information from unauthorised access. In addition, we maintain our servers in a controlled and secured physical environment, however, no method of data storage and transmission (whether electronic or physical) can be deemed to be 100% secure and therefore we can not make this guarantee.

You have an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your personal details, account details and password. Your passwords protect your personal information and you are responsible for any activities that occur in your account or in respect of your use of this service. Please let us immediately if you suspect the security of your password or account has been compromised in any manner.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), PhysioWorks’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

PhysioWorks may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We also extend these rights to all users, even if you are located outside of the EEA. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where PhysioWorks relied on your consent to process your personal information.

These rights can be enacted by contacting us on Please note that we may ask you to verify your identity before responding to such requests. (If you are a patient or client of a business that uses you will need to contact that business directly to discuss or evoke your protection rights.)

If you live in the EEA you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

PhysioWorks as a Data Controller (GDPR)

We provide internet-based advice typically used to manage health conditions. As part of using PhysioWorks you, our customer, are likely to personal information stored about you in your PhysioWorks account. According to the GDPR, in these circumstances, you are considered to be the Data Controller, and we are your Data Processor.
You are responsible for making sure that your Clients’ / Patients’ privacy and associated rights are respected. As your Data Processor, we will take care to protect the privacy of your clients and will process their Personal Data in accordance with the terms of our agreement with you, and under your lawful instruction.

Third-Party Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Online Appointment Bookings

We use Powerdiary for online appointment bookings storage of patient records. You can access their Privacy Policy here.

Payment Processors

We use third-party services for payment processing (e.g. payment processors). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Your payments to us are processed by SecurePay. You can access their Privacy Policy here.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Policy Changes

From time to time, we may review and update this Privacy Policy. Revised versions will be updated on this website and be effective once posted. We will also place a notice on our Login Page to indicate when changes are made.


We welcome your feedback. If you have any comments or about this Privacy Policy or would like to contact us or our Data Protection Officer for any reason, please email us at for our contact details.