TeleHealth FAQs

Before Your Appointment

We will email you a pre-appointment checklist to complete and send back to us. Your physiotherapist will review information to confirm your suitability to a TeleHealth physiotherapy consultation.

Secure Log-In

PhysioWorks will email you a secure log-in link to access your appointment. Laptops and computers will be able to access the PhysiApp website. Smartphone users should download the PhysiApp for free from the App Store for your phone or visit

How PhysiTrack/PhysiApp Works

What To Wear?

Please dress so that you can comfortably exercise and your physiotherapist can see the injury region. Back pain, for example, is best treated wearing a shirt and shorts combination. Shorts for legs. Sleeveless shirts for the upper limb.

Setting Up For Your Video Appointment

Please set up your laptop or computer on a sturdy level surface, ideally with the camera at eye height so we can talk to you initially. A reasonably well-lit room works well. Plus, if you have an area where you could stand or even lie down if needed to do some movements or exercise, that would be ideal.

Can You Use a Smartphone?

Yes. But, in our experience, a laptop that isn't handheld works best.

Some of the best TeleHealth appointments work when you have both your laptop and smartphone available. It's the best of both worlds!

How Do You Pay?

We will provide you with a secure credit card payment platform during the consultation. Each physiotherapist has set their fees for Telehealth consultations depending upon their experience and special interests. Please contact our admin team for specific details.

Money-Back Guarantee

Once your TeleHealth consultation has commenced and you or your physiotherapist feels that TeleHealth is unsuitable for your injury management, we will cease the discussion, refund your fee, and recommend what your course of action is best for you.

Australian Clients Only

PhysioWorks is only permitted to provide TeleHealth consultation to Australian patients.

Private Health Insurance Rebates

Most private health insurance companies are now offering TeleHealth rebates. These include BUPA, GMHBA, Australain Unity, St Lukes, Teachers Heath, Health Partners, Mildura Health.

Medicare, Workcover & DVA

Medicare patients who have a current EPC (Enhanced Primary Care) Plan can now claim TeleHealth from 30 March 2020.

DVA and Workcover do offer coverage for TeleHealth. However, with the increase in TeleHealth during the Coronavirus, this space has changed rapidly.

What Conditions Are Suitable For TeleHealth?

In our experience, we can successfully treat most conditions using TeleHealth Physiotherapy. Conditions include musculoskeletal, post-operative, educational, workstation ergonomics, injury triage and exercise-based rehabilitation programs.

There is also a significant quantity of physiotherapy research comparing face-to-face versus TeleHealth, which indicates that TeleHealth outcomes are comparable or, in some cases, more effective.

In our experience, patients who undertake TeleHealth are more motivated and want to get better. Hence, they do their best to perform their prescribed exercises, etc., which leads to better results. If that sounds like you, TeleHealth Physiotherapy could be the best solution for you!

Your Post-Consultation Prescription?

Similarly to in-clinic physiotherapy, your physiotherapist will recommend specific exercises. At PhysioWorks, we use various delivery methods, which include PhysiApp, video demonstrations or a pdf protocol emailed to you. Then it is all over to you to perform your exercise-dose as prescribed by your physiotherapist.

We like to think of exercise as the best feel right drug to build muscle strength, encourage flexibility etc. Plus, exercise doesn't have all the potential chemical-induced side effects of drug therapy. Isn't that a bonus.

Do You Need A Follow-up Appointment?

As with in-clinic appointments, your physiotherapist may or may not recommend a follow-up consultation dependent on your injury or condition. The purpose of a review consultation includes the evaluation of the effectiveness of the prescribed exercises and advice from the previous consultation. Your review consultation will include a re-assessment of your key signs and symptoms, modification or exercise progression, and resetting of your treatment goals going forwards.

Ashgrove PhysioWorks Phone: 3366 4221

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Clayfield PhysioWorks Phone: 3862 4544

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Sandgate PhysioWorks Phone: 3269 1122

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Online Consultations Terms & Conditions

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Last updated 09-Apr-2020 02:20 PM

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