Radiology Referrals

When Should Diagnostic Tests Be Performed?

If your symptoms persist despite treatment, it is appropriate to return to your physiotherapist or doctor for further evaluation.

It would be best to consider other causes of pain, and perhaps X-rays or other studies (MRI, CT scan, bone scan, or pathology studies) may be needed to make an accurate diagnosis.

Can Your Physiotherapist Refer for X-Rays and Scans?

Yes. Physiotherapists can refer you for many medical investigations, including X-Rays, Ultrasound Scans and MRI scans.

The full Medicare rebate applies to most X-rays ordered by physiotherapists. Not all Radiology clinics bulk bill, so out of pocket expenses may be payable.

Medicare uses item numbers and limits specific investigations. Different referral rights are depending on whether your referrer is a GP, Medical Specialist or Physiotherapist.

Your physiotherapist is happy to discuss with you the pros and cons of specific tests.

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Sick Leave Certificates

Your physiotherapist may issue sick leave certificates for musculoskeletal injuries.

If the reason for you requiring an absence from work is beyond their scope of practice, we recommend that you consult your doctor. Would you please ask your physiotherapist if you would like to request a sick leave certificate?

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We Love Challenging Conditions?

If you've had a problem that other practitioners can't get better, we welcome your challenge.

Our experienced physiotherapy team pride itself on resolving your spine, muscle and joint problems. Even the ones that others can't!

Each physiotherapist possesses a wide range of experience and special interests. You'll have the choice of several physiotherapists.

Please call our clinic to discuss who is the best clinician to assess and resolve your challenging condition.

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8-Hour Non-Attendance Policy

PhysioWorks clinics utilise the Australian Physiotherapy Association (APA) guidelines requiring an 8-hour cancellation period. If you wish to change or cancel your appointment, please notify us at least 8-hours notice by phone, SMS or email. This timeframe allows enough time for us to reopen your scheduled appointment with other clients. PhysioWorks reserves the right to charge up to a full fee for the cancelled consultation when you provide less than 8-hours notice.

In the interest of fairness to yourself, our clinicians and other patients attempting to schedule an appointment, please respect this 8-hour cancellation policy. Thank you for your understanding and cooperation.

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Physiotherapy Private Health Insurance Rebates

PhysioWorks Physiotherapy and Remedial Massage are more affordable than you think. Your Private Health Insurance (PHI) usually pays for most of your treatment fees, leaving you with only a small gap payment.

However, Private Health Funds vary their rebates payable depending upon the level of cover you have taken. Some funds have kept up with the costs of modern medicine whereas, sadly, others haven't, with rebates similar to what they were a decade ago.

HICAPS - Instant Health Fund Claims

Most health funds are members of the HICAPS instant claims system.  Swipe your health insurance card at our reception counter, and you can instantly claim your physiotherapy treatment via our online Hicaps System. Remedial Massage is claimable via Hicaps for some but not all funds. Please visit Hicaps for the latest funds for more information, which can use their instant claiming system.

Private health insurance rebates are available for all of our physiotherapists. Instant claims are possible via our in-practice Hicaps system.

Third-Party Insurers

PhysioWorks practitioners are registered providers for government, Workcover and insurance companies, including:

  • Workcover
  • InjuryNet
  • Australia Post; Coles Myer; Woolworths
  • Medicare
  • Department of Veterans' Affairs
  • CTP & Sports Insurers

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The internet is full of potentially unreliable information. Please source trusted healthcare information from reputable websites such as the following.

British Medical Journal

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