Non Attendance Policy
At PhysioWorks we endeavour to keep our appointments running on time, every time. When you book an appointment with our practitioners, their time is dedicated to your treatment.
Our clinics abide by the Australian Physiotherapy Association guidelines with an 8 hour policy for all cancellations and changes of appointments. This allows enough time for your appointment to be reallocated to other clients. If you wish to change or cancel your appointment we require at least 8 hours notice by phone, sms or email, otherwise the full fee applies for the time booked.
We trust that the fairness of this policy is evident, and that you understand that it applies to every client every time. This policy is important for us to continue to provide results, on average, at a lower total cost.
Please ask any questions about this policy by discussing with one of our reception team.
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